The challenge
Manual order processing across five sales channels was slow, error-prone and impossible to scale during peak seasons.
Our solution
We mapped the order-to-fulfilment process, built an integration and automation layer between their platforms, and added real-time operational dashboards.
Results
- ✓82% of orders processed with no manual touch
- ✓Order errors reduced by 64%
- ✓ROI achieved within 3 months
- ✓Peak-season capacity doubled